Grande Real Villa Itália Hotel & Spa

Very nice, clean, amazing breakfast. Beautiful view and close to Cascais center

Our stay started off on the wrong foot from the very beginning. We arrived at the reception area and were greeted with a less than friendly disposition by your staff (don't want to make any assumptions, but perhaps it was because we were 2 women with a 13 year old child). He quickly misinformed us that the room we had selected was only for 2 adults. Obviously, we had our reservation that stated very clearly that it was for 2 adults plus a 13 year-old child. He still did not believe us and had my friend send over the reservation confirmation via e-mail to him. His attitude towards us never changed, making us feel uneasy, which is something I have never experienced in other hotel (and yes, I have travelled a lot, generally to higher-end hotels). Even if he was having a bad day, it doesn't justify the way we were treated. In regards to the room, it had a pleasant size, with all the amenities I expected. The balcony was quite large, with a nice view, but didn't have any chairs to enjoy the scene. The sofa was dated, with multiple stains on it (very strange for a 5-star hotel), so we spent most of our time indoors on the bed. The rest of our stay was very enjoyable, from the excellent breakfast, fantastic staff at the breakfast area and the reception the day after our arrival. Its a pity that a perfectly nice weekend was ruined by your staff member at arrival and somewhat dated furniture.

Every single detail at this property was exceptional! Staff was lovely and helpful, the food (from breakfast buffet to lunch at the restaurant) was well done and high quality, room was impeccable, turn down service was a nice touch, absolutely clean in every way - as a "picky" traveler I cannot say enough good things. I will return and recommend this property time and time again.

Stunning and luxurious 5-star experience. Dined in all 3 restaurants which were excellent but special mention to the Belvedere which was an authentic and delicious Italian meal. Lovely room with comfy bed, beautiful bathroom and super pool/sea views from balcony. My wife said the spa experience was one of the best ever - especially the thalassotherapy. Above all this the staff and service was impeccable. Incredibly polite and friendly without exception. A special shout out to the front desk and John the concierge who was charming and helpful from the moment we arrived.

Brilliant location, very friendly and helpful staff. The parking of the car was a lovely touch, as was the port wine and edible treats that were delivered to our room. Beautiful interior of hotel and very wide range of choice for breakfast. Room was spacious, bed was very large and comfy, balcony was a great place to sit and watch the sun go down with a glass of wine.