Grande Real Villa Itália Hotel & Spa

Our stay started off on the wrong foot from the very beginning. We arrived at the reception area and were greeted with a less than friendly disposition by your staff (don't want to make any assumptions, but perhaps it was because we were 2 women with a 13 year old child). He quickly misinformed us that the room we had selected was only for 2 adults. Obviously, we had our reservation that stated very clearly that it was for 2 adults plus a 13 year-old child. He still did not believe us and had my friend send over the reservation confirmation via e-mail to him. His attitude towards us never changed, making us feel uneasy, which is something I have never experienced in other hotel (and yes, I have travelled a lot, generally to higher-end hotels). Even if he was having a bad day, it doesn't justify the way we were treated. In regards to the room, it had a pleasant size, with all the amenities I expected. The balcony was quite large, with a nice view, but didn't have any chairs to enjoy the scene. The sofa was dated, with multiple stains on it (very strange for a 5-star hotel), so we spent most of our time indoors on the bed. The rest of our stay was very enjoyable, from the excellent breakfast, fantastic staff at the breakfast area and the reception the day after our arrival. Its a pity that a perfectly nice weekend was ruined by your staff member at arrival and somewhat dated furniture.

Veronica